Works with FunPay support request formats by category.
A tool for working with FunPay support request formats by category. It helps sellers organise the matching actions.
This description is based on the seller’s catalog. Confirmed features are listed after the release has been reviewed.
To be confirmed after the release is reviewed.
FunPay. Compatibility with FunPay Cardinal will be stated once a specific release has been reviewed.
To be confirmed after the release is reviewed.
To be confirmed after the release is reviewed.
To be confirmed after the release is reviewed.
To be confirmed after the release is reviewed.
Updated Linux build. Windows build unchanged.
Updated Windows build.
🔎 Look up an order by number (previously did not open) • Use the “🔎 Order by number” button or /get_order ABCD1234. Send the number with or without #, or an order link. • The order card shows its status, buyer with a profile link, product, parameters, quantity, amount and review. • The conversation starts at payment for this specific order and excludes messages about other orders from the same buyer. ⏰ New: automatic PAID checks • The plugin checks PAID orders every 3, 6, 12 or 24 hours and sends you a list ready to submit to support. Submit it with one button. • Notifications are sent only when there is something new. • You can enable ticket submission without confirmation. Disputed orders and orders with exceptions are always excluded from automatic submission. 🔁 New: follow-up for orders still awaiting confirmation • If an order remains unconfirmed N days after a ticket, the plugin suggests contacting support again. The default is 3 days. • After 3 tickets for one order, automatic submission stops and the order is left for manual review. 🛡 New: safeguards for disputed orders • A key phrase counts only in your own messages. A buyer copying it into the chat will not mark the order as delivered. This check can be disabled. • If the buyer sends a question, complaint, screenshot or another substantive message after delivery, the order goes to manual review instead of a ticket. “Thanks”, “OK” and “👍” do not trigger this check. • After reviewing the orders, you can submit them with the “Send including manually reviewed orders” button. 📨 PAID checks and support • More accurate: key phrases are checked only in the conversation for the specific order. Previously, multiple orders from the same buyer could all be marked as delivered. • Safer: the plugin shows the order list and asks for confirmation before creating a ticket. • Tickets include only the relevant orders and their payment dates, without your key phrases or unrelated orders. • If ticket creation fails, retry with one button. 🐞 Fixes • The plugin's enabled/disabled state no longer resets after restarting the bot. • Adding a key again without a cooldown no longer resets its cooldown to 24 hours. • Added missing Back buttons in menus. • Fixed date detection around the turn of the year and added English date recognition. • The plugin no longer floods the console with messages about every order. • Settings are saved more reliably.